POLAR plus and EV Experience Terms and Conditions
POLAR plus membership including three months free offer
- Three months free POLAR plus membership offer is for new POLAR plus customers only. To qualify, you must first sign-up for the scheme and provide your Direct Debit details. You will then enjoy the first three months subscription costs for free, saving £23.55. We take your Direct Debit details for any costs that you incur at chargeable posts – although the majority of posts are free to use, some will charge you for the electricity used from 9p per KWh. The 3 months free offer is subject to change at any time with no prior notice.
- From the start of your fourth month you will then automatically be charged £7.85 each month on an ongoing basis, until you cancel. You may cancel your POLAR plus membership and Direct Debit authority at any time with no notice (even if this is within the 3 months free period). Once membership has been cancelled all POLAR points accumulated on the member’s account are cancelled and your RFID card or key fob will no longer be active.
- The monthly £7.85 subscription fee covers your POLAR plus membership only, which provides you will full access to all POLAR Network charging points. It does not cover the cost of electricity used at any of our chargeable points (around 30% of the network), which you will be charged for at 9p per KWh on POLAR sites (cheaper than the average cost of charging from home). Some Charge your Car (CYC) charge points have higher rates set by the site owners. Please refer to the individual pins on our live map for full tariffs.
- If you decide to cancel, your membership and access to the POLAR network will cease immediately and you will no longer be able to use our charging points. Please note, you will still be liable for any other outstanding charging costs incurred during membership after your Direct Debit has been cancelled.
- Membership of POLAR plus is not open to taxi and private hire operators/drivers.
- The three month free subscription offer is only valid once per household and only for the first Chargemaster run scheme. Any additional cards per household will be subject to the monthly costs from the date of application.
- POLAR Plus membership is subject to fair and reasonable usage terms and conditions, at Chargemaster Plc’s discretion.
- From time to time, Chargemaster / POLAR (and our associated companies) would love to contact you about our latest news, products and services that we feel would be of interest to you. If you would rather we didn’t, then let us know at firstname.lastname@example.org. You will always have the opportunity to unsubscribe from our emails at any time. Please note, we’ll never share your details with any other third party.
- For all Contactless payments, an authorisation charge of £30 will be taken upon initiation of charge. This amount will be corrected upon end of charge and credited back into the customer’s account within 48 hours.
- From 14th May 2018, usage of over 90 minutes will incure an additional fee of £10 per hour on all Chargemaster Ultracharge units.
POLAR EV Experience
- Every time you charge using a POLAR charging site in a different town during a month using your POLAR plus card or key fob you will be awarded 10 points. Please note that there are some charge points that do not qualify for points. If a charger is not eligible, this will be stated on the pin on our live map.
- You are also awarded 10 points if you have a Chargemaster Homecharge Unit fitted to your home under the government scheme at any time after 1st August 2015.
- These points are counted up on your account cumulatively and can be seen on your account section of the website.
- A POLAR EV Experience is a week with one of our fleet of EVs (see here) and your account will be debited with the number of points listed against that car.
- The Experience week runs from 10.00 am on each Tuesday to no later than 12.00 noon on the following Monday. Cars must be collected and returned to the EV Experience Centre in Milton Keynes.
- You get 10 points for a charge that must last at least 20 minutes on any POLAR site listed on the current POLAR Plus website map.
- Points are awarded cumulatively and you carry the total forward at the end of each month (unless redeemed for a POLAR experience)
- You only get 10 points for each charge in a different town or city in a calendar month. In the Milton Keynes area Bletchley, Wolverton, Olney, Newport Pagnell and Milton Keynes are regarded as separate towns/cities, e.g. if you charge twice in say Wolverton in September you get just one award of 10 points. If you charge again in a subsequent month in the same town you get a further 10 points. If you charge in Wolverton and say Bletchley in the same month you get 20 points.
- Each charge point has a town or city linked to it on the website map for reference. London sites in each of the post code letters are regarded as individual “towns”, e.g. NW, N, SW, etc.
- The use of POLAR Experience cars is covered by POLAR Plus insurance for approved drivers. This insurance will cover you for third party claims and any damage to the vehicle less any excess charge levied by our insurance company. For the BMW i8, Tesla S and Tesla X the insurance excess will be £1,500. For other cars this is £500. You will not be covered for any damage to your own property or injury to yourself.
- Drivers must have had a valid full UK Licence for at least 5 years in order to drive the Tesla S, Tesla X or BMW i8. All other experience vehicles require a valid full UK Licence for at least 2 years. Drivers must not have been disqualified in the last 10 years and have less than nine points on their licence. Driving licence and evidence must be produced in advance of picking up the vehicle. Chargemaster reserves the right to refuse eligibility in the event that its insurance company refuses cover for any reason.
- The EV Experience is only valid for members that are 25-70 years old except for in the case of the BMW i8, Tesla S and Tesla X, where drivers must be over 30 years old.
- All members will be responsible for the insurance excess applicable to the car and the cost of any excessive cleaning, damage to wheels, loss of keys, RFID cards, spare wheel or other equipment from the car. A swipe of the users credit card will be taken and a reservation deposit authorised of £500.This will be released on satisfactory return of the car.
- You can apply for the use of one of the fleet of cars on the account section of this website between the 1st and 10th of each month for the use of cars in the following calendar month. Points earned by members cumulatively up to the end of the previous month before application will be eligible.
- Cars will be provided with a complimentary POLAR card with no electricity charges on the POLAR Network for the duration of the week of the loan and insured, subject to licence restrictions and damage excess.
- Four members will be awarded one week’s use of each car every month. Priority each month will be given to members based on the amount of POLAR Points in their account, whether they have had an EV experience before and how many unsuccessful previous bids that they have had.
- Unsuccessful applicants will be notified by e-mail no later than the 13th of each month and invited to apply again the following month.
- A list of winners (name and county) will be made available on request to those enclosing a stamped, self-addressed envelope to, Marketing Department, Chargemaster, Mulberry House, 750 Capability Green, Luton, LU1 3LU. Do not send requests to this address after three months from the close of the bidding period.
- Once the notification email has been sent, successful applicants have 10 working days to respond before their experience is deemed as forfeited. This is to ensure proper scheduling of winners.
- Members will not be eligible to take the same premium car (BMW i8, Tesla Model S or Tesla X) more than once in any three month period (Note: You can apply for a BMW i8 one month and a Tesla the next month).
- Chargemaster may add or delete cars from the POLAR Experience scheme at any time and you acknowledge that Chargemaster is not liable for any losses incurred by you that may be caused by this.
- Chargemaster may refuse your application for the use of POLAR Experience cars at its sole discretion and without being required to provide a reason for this decision. No compensation will be paid.
- These terms and conditions will be updated from time to time and will apply from the date of publication on the www.polar-network.com website.
- All charge points installed after 17th November 2017 will be available to use on an ad-hoc basis through Contactless payment or through POLAR instant mobile application.
- POLAR Experience vehicles are only to be used for social, pleasure and domestic use and must not be taken out of the UK.
- Cards used for dealership, demonstrator or rental vehicles can not collect POLAR Points.
- These terms and conditions are governed by English law and under the jurisdiction of English courts.
Refer a Friend
- The Refer a Friend offer is open to all existing POLAR plus members, with accounts that are active and with no outstanding bills.
- The full name and a valid email address for the friend must be added to complete the referral.
- The referred friend cannot be from the same household or a direct relation, and must be a new customer with no previous accounts with POLAR plus.
- Both the existing and new accounts must be active for the full 4 months before the £10 credit can be added.
- An email will be automatically sent to the referred friend notifying them and with a sign up link.
- If the referred friend continues and completes POLAR plus sign up, both the existing member and the new member will receive £10 credit on their account after 4 months of the new account activation.
- Members can refer as many friends as they’d like with £10 credit being added each time a referral results in the friend signing up and after 4 months of account activation, providing each new referral fits the above terms.
- The £10 credit cannot be exchanged for cash or transferred to another account, including but not limited to, POLAR plus, POLAR instant, Charge Now, Charge Your Car, Plugged in Midlands or POLAR Corporate.
- The Refer a Friend offer is available in conjunction with the 3 months free membership offer.
- Chargemaster has the right to amend or withdraw the Refer a Friend offer at any time and without notice.
GDPR Compliance Statement
Chargemaster Plc respects and complies with the EU General Data Protection Regulations (GDPR). Some of the key ways we comply with these regulations are:
- Consent – We explain what you’re consenting to clearly and ask that you explicitly consent to contact from us.
- Breach Notification – In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.
- Right to Access – Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
- Privacy by Design – We implement appropriate technical and organisational measures to meet the requirements of this Regulation and protect the rights of data subjects. We hold and process only the data necessary for the completion of our duties as well as limiting the access to personal data to those needing to act out the processing.
- Right to be Forgotten – If you request for your data to be deleted we will do so as long as we do not have a legitimate interest or legal requirement to keep it.